Notifications: how caretakers stay informed

When a device is in Remote mode, caretakers are kept in the loop automatically — no polling the app required.

What triggers a notification

• Medication confirmed — the patient tapped “Medication Taken”.
• Medication missed — the miss timeout expired with no confirmation.
• Alarm triggered — a scheduled dose alert started on the device.
• Bug report — someone submitted a bug report from the device.

How notifications arrive

• Push notifications to the Medsage mobile app on caretakers’ phones (iOS and Android). On Android they arrive on a high-priority “Medsage Alerts” channel so a missed dose isn’t buried.
• Email is used as a fallback when a push notification can’t be delivered.

Notifications go to the device’s caretakers. There is currently no per-notification-type preference screen — caretakers receive the set above automatically. (Granular notification preferences are on the roadmap.)

Tips

• Make sure the app has notification permission on your phone; it asks on first login.
• If a household prefers quiet nights, remember the device’s own alert volume and sound are separate caretaker settings on the device itself.